Privacy Policy

EKLIV is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how EKLIV collects, uses, stores and protects personal information when you:

• visit our website; 
• contact us; 
• enquire about our services; 
• engage with our programmes or initiatives; 
• subscribe to communications from us; 
• apply for or express an interest in an EKLIV programme; 
• work with us as a client, partner, supplier or stakeholder; or 
• otherwise interact with EKLIV. 

We aim to be transparent about how we use personal information and to process it in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.
 

Information We Collect 

Depending on how you interact with EKLIV, we may collect different types of personal information.

Information you provide to us

This may include:

• name; 
• email address; 
• telephone number; 
• organisation and job title; 
• postal address; 
• information provided through enquiry or contact forms; 
• information provided when registering for an event or programme; 
• information contained in correspondence with us; 
• information provided when requesting our services; 
• information provided when applying for an EKLIV programme; 
• payment or invoicing information where relevant; and 
• other information you voluntarily provide. 

Information relating to programmes and activities

Where you participate in an EKLIV programme, event or initiative, we may collect information necessary to administer and deliver that activity.

Where a programme involves young people, we will take additional care with personal information relating to children and young people and will apply appropriate safeguards.

We will only collect information that is relevant and necessary for the particular activity.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address; 
• browser type; 
• device type; 
• operating system; 
• pages visited; 
• approximate location derived from technical information; 
• date and time of visits; and 
• information about how you interact with our website. 

The information collected will depend on the technology and services used on our website.
 

How We Use Your Information

We may use personal information to:

• respond to enquiries; 
• provide requested services; 
• communicate with clients, partners and stakeholders; 
• administer programmes, events and activities; 
• manage registrations and applications; 
• provide information about EKLIV services;  
• manage contracts and business relationships; 
• process payments and invoices; 
• maintain appropriate business and financial records; 
• improve our website, services and programmes; 
• understand how people use our website; 
• maintain the security of our systems; 
• prevent fraud or misuse; 
• comply with legal and regulatory obligations; and 
• protect our rights and legitimate interests. 

Where appropriate, we may also use information to evaluate the effectiveness and impact of our programmes and initiatives.

Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to enter into or perform a contract with you.

For example, where you engage EKLIV to provide services.

Legal obligation

Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests

Where processing is necessary for EKLIV's legitimate business interests, provided those interests do not override your rights and freedoms.

This may include managing business relationships, improving our services, maintaining appropriate records and operating our organization.

Consent

Where we ask you to give consent for a particular use of your information.

Where we rely on consent, you can withdraw it at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

Vital interests

In exceptional circumstances, we may process information where necessary to protect someone's vital interests.

We will only rely on the lawful basis that is appropriate for the particular processing activity.

Marketing Communications

We may occasionally send information about EKLIV services, programmes, events, opportunities or developments where we are permitted to do so.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by:

• using the unsubscribe option included in the communication; or 
• contacting us using the details provided below. 

We will not make receiving a service conditional on agreeing to receive unrelated marketing communications.

Sharing Your Information

We do not sell personal information.

We may share personal information where necessary with:

• service providers who support our business; 
• website and technology providers; 
• IT and cloud service providers; 
• professional advisers; 
• payment providers; 
• event or programme partners; 
• organizations involved in delivering a service or programme; 
• regulators, public authorities or law enforcement where legally required; and 
• other parties where you have given permission or where the law allows us to do so. 

Where we use third-party organizations to process personal information on our behalf, we will take appropriate steps to ensure that suitable data protection arrangements are in place.

International Transfers

Some of the organisations we use to provide technology, hosting, communications or other services may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.

How We Protect Your Information

We take reasonable and appropriate technical and organizational measures to protect personal information against:

• unauthorized access; 
• accidental loss; 
• destruction; 
• misuse; 
• alteration; and 
• unauthorized disclosure. 

Access to personal information is limited to people who need it for legitimate business, programme or service purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We will only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Retention periods will depend on:

• the type of information; 
• why we collected it; 
• our relationship with you; 
• legal or regulatory requirements; 
• contractual obligations; and 
• whether we need the information to establish, exercise or defend legal claims. 

When personal information is no longer required, we will securely delete or dispose of it, or anonymize it where appropriate.

Your Data Protection Rights

Subject to certain legal conditions and exemptions, you may have the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete information.

Erasure

Ask us to delete your personal information in certain circumstances.

Restriction

Ask us to restrict how we use your information in certain circumstances.

Object

Object to certain processing, including processing based on legitimate interests and certain direct marketing.

Data portability

Request certain personal information in a structured, commonly used and machine-readable format.

Withdraw consent

Where processing is based on consent, you can withdraw your consent at any time.

These rights are not absolute and may not apply in every situation.

How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: manager@eklivconsults.co.uk

Address:
68 Willow Road, Norton Canes, WS11 9UG

We may need to verify your identity before responding to certain requests.

We will normally respond to a valid request within the timeframe required by applicable data protection law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website function, remember preferences, understand website usage and, depending on the technology used, support analytics or other functionality.

We may use:

Strictly necessary technologies

These are required for the website to operate properly and may not require consent where they meet the relevant legal exemption.

Analytics technologies

These may help us understand how visitors use our website and improve its performance.

Functional technologies

These may remember preferences or provide enhanced functionality.

Marketing or tracking technologies

Where applicable, these may be used to understand interactions with marketing content or provide relevant communications.

We will provide appropriate information about the technologies used on our website and, where consent is legally required, seek your consent before setting or using them.

You can manage your preferences through our cookie settings where available.

The ICO's current guidance confirms that organizations should provide clear information about cookies and obtain appropriate consent for non-essential technologies. 

Links to Other Websites

Our website may contain links to websites operated by other organizations.

Those websites have their own privacy policies and practices.

EKLIV is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policy of any website you visit through a link on our website.

Children's Privacy

Some EKLIV initiatives, including the EKLIV Leadership Academy, are designed to support young people.

Where our activities involve children or young people, we will take appropriate measures to protect their personal information and will provide additional privacy information where necessary.

We will only collect and use information that is appropriate and necessary for the relevant programme or activity.

Where appropriate, we will work with parents, guardians, schools, partner organizations and other relevant stakeholders to ensure appropriate arrangements are in place.

Data Breaches

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with our legal and regulatory obligations.

Where required by law, we will notify the Information Commissioner's Office (ICO) and/or affected individuals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services; 
• changes to our website; 
• changes to technology; 
• changes to legal or regulatory requirements; or 
• changes to how we process personal information. 

The latest version will always be published on this page with the date it was last updated.

Contact Us

If you have questions about this Privacy Policy or how EKLIV handles personal information, please contact us.

Email: manager@eklivconsults.co.uk
 

Complaints

We encourage you to contact us first if you have concerns about how we have handled your personal information so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Information Commissioner's Office - Make a complaint

The ICO provides independent information and guidance about data protection rights and can investigate concerns about how organizations handle personal information.

EKLIV

Empowering People. Enabling Possibilities. Transforming Communities.